Warranties & Returns

BRUSSELS AGRI SERVCES LTD. / THE COWBOY LOFT REFUND GUIDELINES AND STORE POLICIES

The Cowboy Loft / Brussels Agri Services Ltd. is committed to 100% Customer Satisfaction. We want you to be happy with everything you purchase with us.

Please read the following guidelines for product return:

  • Products may be exchanged or refunded within 30 days of original purchase with a copy of your order number. Items without an order number or receipt may be EXCHANGED or RETURNED at the current list price with a 25% re-stocking fee taken off. Without a receipt we are unable to return any item(s) for a full refund. Any items after this period are not eligible for refund or exchange.
  • Shipping charges will not be refunded if item(s) are returned to our in store location.
  • No exchanges or refunds on final sale merchandise.
  • We cannot refund personalized or custom ordered items, gift cards, limited edition items, books, supplements, de-wormer or any ingestible product (for safety reasons).
  • Helmets and Boots returned in any sort of USED condition will not be refunded, unless covered under manufacturer’s warranty. Tags must be attached, if item is eligible for a refund.
  • Saddles are not refundable if marked in any manner.
  • Any undergarments are non-returnable.
  • Horse Blankets and Sheets must be returned clean and unused. We suggest putting a clean sheet on your horse first before trying your new blanket to test for sizing in order to keep them clean.
  • Bits cannot be refunded if they have been placed in a horse’s mouth. Bits must be returned with tags attached.
  • Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached.
  • Any returns made will be returned back through PayPal or the credit card used for the initial purchase; otherwise a store credit will be issued to the customer.
  • Any item returned with a gift receipt will be subject to exchange or store credit only. No cash, debit, or credit refunds will be given with a gift receipt.

 

To return product bought online or through mail order, please follow the steps below.

Online/Mail Order Return/Exchange Process

  • Please email our returns department at sales@cowboyloft.com or sales@brusselsagri.com to receive your Return Authorization # (RA#).
  • Carefully pack your approved products (along with the Return/Exchange Form), CLEARLY MARK the RA# on the box, and address your package to our store. Important: All packages that are returned without an approved RA# on the box can and will be refused.
    Brussels Agri Services Ltd. / The Cowboy Loft
    42845B Newry Road
    Box 119
    Brussels, ON
    N0G 1H0
  • Please return items by Canada Post "ground mail" to our store. Sorry, we cannot accept collect returns. Please note that refunds will not be given for purchased shipping boxes or envelopes.
  • Exchanges will be shipped back to you at your expense via courier.
  • Should you need any assistance with your purchase, our Customer Service Representatives will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 1-877-887-9391 or by email at sales@cowboyloft.com or sales@brusselsagri.com
  • Original shipping charges or fees are NON-REFUNDABLE.
  • PLEASE NOTE: Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached. If we receive an item in non-refundable condition, the customer will be responsible for all shipping costs.
  • Refunds can only be processed with a receipt for full money back within 30 days of original purchase.
  • Without a receipt we are unable to return any item(s) for a full refund.
  • Items without a receipt will be EXCHANGED or RETURNED at the current list price with a 25% re-stocking fee taken off.